Feedbackly
7.2#4 in customer satisfaction softwareAndroidiOSWebAPI
VisitFeedbackly vs Mopinion
What both publish
| Fact | Feedbackly | Mopinion |
|---|---|---|
| Analytics | Analytics include real-time survey results, root-cause and open-text analysis, customer and employee journey analytics, and EVI analytics. | The platform uses AI to categorize and summarize qualitative feedback, visualize data and identify trends. |
| API access | No | Yes |
| Free plan | No | No |
| Headquarters | Helsinki, Finland | Rotterdam, Netherlands |
| Integrations | Feedbackly offers REST API and SOAP API connections, and says its Salesforce integration can trigger targeted surveys and return feedback data to accounts. | The integrations page lists connections including Google Analytics, Slack, Jira, Salesforce, Marketo, HubSpot, Zendesk, Intercom and Microsoft Teams. |
| Product | Feedbackly is a customer experience platform for collecting, analyzing, and acting on customer feedback across customer touchpoints. | Mopinion is an all-in-one feedback solution for collecting and analyzing user feedback across websites, apps and email. |
| Support | Plan support ranges from Help Center and live chat on Single to email support on Pro and phone support plus a personal Customer Success Manager on Custom. | The pricing page includes dedicated support in all plans and says support staff are ready to help customers meet their feedback goals. |
Feedbackly plans
- Single€249 a month
- Pro€499 a month
- Custom—
- Single (annual billing)€199
- Single (monthly)€249 a month
- Pro (annual billing)€399
Mopinion plans
- Standard€279 a month
- Enterprise€999 a month
Pick Feedbackly if…
Feedbackly suits midsize and enterprise teams measuring customer feelings across the customer journey. It may also fit teams that need surveys across multiple channels and journey analytics.
Pick Mopinion if…
Mopinion suits digital marketers and customer-experience teams collecting feedback across web, mobile, and email channels. Its SDKs and integrations also fit teams connecting feedback to existing apps and services.