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FaceUp Employee Relations vs Tracker

Tracker

8.3#1 in case management softwareFrom $24 a month
Free planAndroidiOSWebmacOS
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What both publish

FactFaceUp Employee RelationsTracker
HeadquartersMt Pleasant, South Carolina, United StatesAtlanta, Georgia
IntegrationsFaceUp says it connects to 8,000+ apps and lists Slack, Microsoft Teams, Jira, BambooHR, and other integrations.The Webinar plan includes HubSpot lead syncing, while Business lists Salesforce and Marketo integrations.
PurposeFaceUp gives HR and compliance teams a reporting and case-management system to address grievances, misconduct, and other employee-relations issues.Tracker is a web-based case management platform for prosecution that moves criminal cases from arrest to final disposition.
SecurityFaceUp says it is ISO 27001 certified and GDPR compliant, and hosts data on SOC 2-certified AWS infrastructure.The site describes office-based permissions, audit trails, and data handling for sensitive criminal justice information.
SupportIncluded support options listed on the pricing page are chat and email, alongside self-serve setup guides, templates, a knowledge base, and data migration.Riverside says the same people who develop Tracker support it and answer the phone.
Workflow automationYesYes

FaceUp Employee Relations plans

  • Starter—
  • Professional—
  • Enterprise—
  • Custom quotePriced on request

Tracker plans

  • FreeFree
  • Pro$24 a month
  • Grow$34 a month
  • Webinar$79 a month
  • BusinessPriced on request

Pick FaceUp Employee Relations if…

FaceUp Employee Relations suits HR and compliance teams that need anonymous reporting, case management, and structured investigations. Its language coverage and mobile and web access may suit organizations with employees across locations.

Pick Tracker if…

You want what its maker publishes above — check its page for the details.

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