Experience CRM
6.4#10 in hospitality crm softwareAndroidWebAPI
VisitExperience CRM vs HoteSoft Guest CRM
HoteSoft Guest CRM
7.5#3 in hospitality crm softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Experience CRM | HoteSoft Guest CRM |
|---|---|---|
| Founded | 2013 | HoteSoft says it was founded in 2014 by hotel-industry veterans. |
| Integrations | Experience CRM says it is connected to 100 PMS systems and lists partners including Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder. | Named connections include Booking.com, Expedia, Airbnb, Hotels.com, Agoda, TripAdvisor, Vrbo, Stripe, PayPal, Square, Worldpay, Adyen, SagePay, Amadeus, Sabre, Galileo and key-card systems. |
| Rating on G2 | 0 out of 5 from 0 reviews | 4.5 out of 5 from 1 review |
| Support | Technical support is included by email, telephone and in-product chat, with a library of customer video tutorials. | The brochure lists 24/7 live chat, email support with a 2-hour response SLA, and a knowledge base with more than 400 articles and videos. |
Experience CRM plans
- À la carte modulesPriced on request
- E-ReputationPriced on request
- Guest AppPriced on request
- Guest JourneyPriced on request
- MarketingPriced on request
HoteSoft Guest CRM plans
- Advanced Reports Module$99 a year
- Dedicated Onboarding & Training$199, paid once
- Custom booking widget + live chat$299 a year
- Starter$299
- White-label Mobile App$499 a year
- Pro$699
Pick Experience CRM if…
Experience CRM suits hotels and restaurants that want modular guest-journey, marketing and review-management tools. Its guest app and unlimited-user subscriptions may also suit teams serving guests through digital channels.
Pick HoteSoft Guest CRM if…
It suits hotels that want guest profiles, segmentation, and targeted messaging alongside centralized reservations. HoteSoft lists independent hotels, boutique chains, and global groups as intended customers.