Experience CRM
6.4#10 in hospitality crm softwareAndroidWebAPI
VisitExperience CRM vs GraceSoft Hospitality CRM
GraceSoft Hospitality CRM
7.9#1 in hospitality crm softwareFree planFree planAndroidiOSWeb
VisitWhat both publish
| Fact | Experience CRM | GraceSoft Hospitality CRM |
|---|---|---|
| Founded | 2013 | 1999 |
| Headquarters | Paris, France | Richmond, Texas, United States |
| Integrations | Experience CRM says it is connected to 100 PMS systems and lists partners including Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder. | GraceSoft's pricing page names Expedia, Booking.com, Airbnb, Vrbo, Google Analytics, PriceLabs, QuickBooks, and WhatsApp among its integrations or add-on modules. |
| Licence | The terms identify Progress9 as owner and reserve intellectual-property rights; no open-source licence is stated. | The opened official product and pricing pages describe a commercial service and do not identify an open-source licence; this research found no evidence that the CRM is open source. |
| Marketing | Marketing tools support behavioral segmentation, PMS-based targeting, automated campaigns and AI-generated email copy. | Built-in campaign tools support targeted campaigns, guest segmentation by preferences and behavior, promotional communications, and direct-booking opportunities. |
| Purpose | Experience CRM is a customer relationship platform for hotels and restaurants. | GraceSoft Hospitality CRM centralizes guest profiles, loyalty programs, marketing campaigns, guest communications, feedback collection, and engagement activities. |
Experience CRM plans
- À la carte modulesPriced on request
- E-ReputationPriced on request
- Guest AppPriced on request
- Guest JourneyPriced on request
- MarketingPriced on request
GraceSoft Hospitality CRM plans
- LiteFree
- AdvancedPriced on request
- BasicPriced on request
- GraceSoft CRMPriced on request
- PlatinumPriced on request
- PremiumPriced on request
Pick Experience CRM if…
Experience CRM suits hotels and restaurants that want modular guest-journey, marketing and review-management tools. Its guest app and unlimited-user subscriptions may also suit teams serving guests through digital channels.
Pick GraceSoft Hospitality CRM if…
GraceSoft Hospitality CRM suits hotels, resorts, vacation rentals, inns, and other listed accommodation businesses, including multi-property groups. It is especially relevant to teams managing guest engagement, loyalty, and marketing alongside reservations.