Effigate vs FreeITSM
| Effigate | FreeITSM | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | Yes | No |
| Paid from | $79/mo | Free |
| Open source | No | No |
| Platforms | api, Linux, macOS, Web, Windows | api, Linux, self-hosted, Web, Windows |
| Free plan | No | Yes |
| SLA scope | both | — |
| Escalation automation | Yes | — |
| Business-hour calendars | Yes | — |
| Multi-level SLAs | Yes | — |
| SLA reporting | Yes | — |
| API access | Yes | — |
Both are listed in Best IT SLA Management Software. On Everything Xiaomi, FreeITSM scores higher on our published basis.