DigitalGenius
7.1#9 in ai customer service software£10,000 one-timeAndroidiOSWebAPI
VisitDigitalGenius vs Yellow.ai
What both publish
| Fact | DigitalGenius | Yellow.ai |
|---|---|---|
| API authentication | The API integration documentation says Basic tokens, refresh tokens, OAuth2 and custom authentication schemes are supported. | Yellow.ai API authentication uses OAuth tokens generated by bot super administrators. |
| Custom integrations | DigitalGenius says it can build custom integrations free of charge when a listed integration is unavailable. | Yellow.ai says its team can build custom integrations when a customer's tool lacks a built-in connector. |
| Funding | Dealroom reports $38.5 million raised across eight funding rounds from investors including Global Founders Capital, Salesforce Ventures and Runa Capital. | Yellow.ai's company history reports $4 million Series A funding in 2019 and $78.15 million Series C funding in 2021. |
| Headquarters | LinkedIn lists headquarters in London, England. | San Mateo, California, United States |
| Integrations | The maker says it connects to existing systems and can build custom integrations free of charge. | Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE. |
| Rating on G2 | 4.7 out of 5 from 46 reviews | Yellow.ai is rated 4.4 out of 5 from 107 reviews. |
| Rating on Gartner Peer Insights | 4.0 out of 5 from 1 review | Gartner Peer Insights lists an overall 4.4 out of 5 from 105 reviews across Yellow.ai markets. |
DigitalGenius plans
- Basic£10,000, paid once
- Custom pricingPriced on request
Yellow.ai plans
- FreeFree
- EnterprisePriced on request
- Enterprise—
- FreemiumFree
- PremiumPriced on request
Pick DigitalGenius if…
DigitalGenius is intended for ecommerce brands seeking to automate customer care while using existing systems. It may suit teams handling requests across several communication channels.
Pick Yellow.ai if…
Yellow.ai suits customer-service teams that want to build AI bots using a visual flow builder and knowledge-base answers. It can also fit teams that need human handoff or multichannel deployment, with the listed Enterprise tier providing expanded agent and chat capacity.