DigitalGenius
7.1#9 in ai customer service software£10,000 one-timeAndroidiOSWebAPI
VisitDigitalGenius vs Front
What both publish
| Fact | DigitalGenius | Front |
|---|---|---|
| Cloud hosting | The service is described as an online, web-based service rather than self-hosted software. | Front states that its service is hosted on Amazon Web Services cloud infrastructure. |
| Company founding | LinkedIn lists the company as founded in 2014. | Mathilde Collin founded Front in 2013 and later became executive chair. |
| Documentation | The help center provides setup guidance, regional platform URLs, an Academy of self-paced courses and a support portal. | The Help Center lists 201 getting-started articles, 352 usage articles, 37 rules articles and 204 API/integration articles, plus developer documentation and release notes. |
| Funding | Dealroom reports $38.5 million raised across eight funding rounds from investors including Global Founders Capital, Salesforce Ventures and Runa Capital. | Front says it has raised $204 million in venture funding from investors including Sequoia, Salesforce Ventures and Battery. |
| Integrations | The maker says it connects to existing systems and can build custom integrations free of charge. | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. |
| Legal name | Crunchbase identifies the legal name as DigitalGenius, Inc. | Crunchbase identifies the legal entity as FrontApp, Inc. |
| Rating on G2 | 4.7 out of 5 from 46 reviews | 4.6 out of 5 from 2,518 reviews |
DigitalGenius plans
- Basic£10,000, paid once
- Custom pricingPriced on request
Front plans
- Starter$25 a month
- Professional$65 a month
- Enterprise$105 a month
Pick DigitalGenius if…
DigitalGenius is intended for ecommerce brands seeking to automate customer care while using existing systems. It may suit teams handling requests across several communication channels.
Pick Front if…
Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.