Dialpad Support
8.4#7 in call center softwareFrom $8,095 a monthAndroidiOSWebAPI
VisitDialpad Support vs VICIdial
What both publish
| Fact | Dialpad Support | VICIdial |
|---|---|---|
| Digital channel scope | omnichannel | voice_plus_digital |
| Free plan | No | Yes |
| Headquarters | San Ramon, California, USA | St. Petersburg, Florida, United States |
| Inbound calling | Yes | Yes |
| Integrations | Native contact-center integrations include Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, and Outreach. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | Dialpad Support is a contact center platform for customer support teams with real-time AI, voice and digital channels, coaching, analytics, quality management, and performance insights. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
Dialpad Support plans
- Essentials$8,095 a month
- Advanced—
- Premium—
- EnterprisePriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Dialpad Support if…
It suits customer support teams that need voice and digital channels, supervisory tools, and workforce management. It may also fit teams seeking configurable routing and integrations with the listed CRM and service platforms.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.