Dialfire
6.4#83 in call center softwareWebAPI
VisitDialfire vs VICIdial
What both publish
| Fact | Dialfire | VICIdial |
|---|---|---|
| API | The product supports REST APIs and webhooks for integrating external systems. | A web-based agent API supports remote session control such as click-to-dial, and a separate lead-import API is provided. |
| Campaign tools | Users can customize CRM fields and agent interfaces, import contacts, and create multi-stage workflows. | Features include agent scripts populated with customer data, scheduled callbacks, call recording, and campaign-specific call dispositions. |
| Digital channel scope | omnichannel | voice_plus_digital |
| Free plan | No | Yes |
| Inbound calling | Yes | Yes |
| Integrations | Listed CRM connectors include HubSpot, Pipedrive, Salesforce, Microsoft Dynamics 365 Sales, Zoho CRM, Zoho Bigin, Zendesk Sell, Freshsales, noCRM.io, and Firmao. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | Dialfire is a cloud contact center platform for outbound sales and inbound service teams. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
Dialfire plans
- Inbound call blending$0.01, paid once
- Outbound predictive dialing — landline$0.01, paid once
- Outbound predictive dialing — mobile$0.01, paid once
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Dialfire if…
You want what its maker publishes above — check its page for the details.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.