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DialB vs VICIdial

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VICIdial

8.8#2 in call center softwareFree plan
Free planAndroidiOSWebAPI
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What both publish

FactDialBVICIdial
DialingIt offers predictive, power, preview, and manual dialing, plus blended inbound calling.Campaigns can use automatic or predictive dialing, including an adaptive dialing algorithm.
IntegrationsThe predictive dialer page says new leads can post from forms and lead vendors, but does not name specific integration partners.Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP.
ProductDialB is a cloud platform for outbound and blended calling operations.VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer.

DialB plans

  • EnterprisePriced on request
  • ScalePriced on request
  • TeamPriced on request

VICIdial plans

  • Free Open-Source DownloadFree
  • VICIhost hosting$400 a month
  • Additional VICIhost server provisioning$500, paid once
  • VICIhost initial provisioning$1,000, paid once

Pick DialB if…

DialB describes options for focused outbound teams, growing call floors, multi-site operations, BPOs, and regulated industries. It may suit teams that need several dialing modes and compliance controls in one cloud platform.

Pick VICIdial if…

You want what its maker publishes above — check its page for the details.

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