Deskero
8.1#1 in social customer service softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDeskero vs Emplifi
What both publish
| Fact | Deskero | Emplifi |
|---|---|---|
| API access | Yes | The public API is not enabled by default and must be requested through Emplifi Support or a customer-success manager. |
| API documentation | The developer guide says API access requires a client ID and an authorized API token configured in account security settings. | The API reference documents REST access, OAuth steps, authorization codes, access tokens, refreshing and revocation, but access is restricted to Emplifi customers. |
| Free plan | Yes | No |
| Google Play listing | The Android listing shows 1K+ downloads, PEGI 3 content classification, a March 31, 2026 update and no displayed star-rating count. | The Android listing shows 5K+ downloads and does not display a rating in the reviewed page. |
| Headquarters | London, United Kingdom | Columbus, Ohio, United States |
| Integrations | Official integrations include Zapier, Gmail, Outlook, Magento and WordPress, while user listings also mention Twitter/X, Zendesk Sell, Adobe Commerce and Meta for Business. | Emplifi advertises direct API access and integrations with existing technology stacks, while documentation lists commerce, loyalty, visual-marketing, SMS, ESP and other connectors. |
| Licence | Deskero is proprietary hosted software; its terms grant limited service access, reserve intellectual-property rights and prohibit decompilation or reverse engineering. | Emplifi presents a proprietary enterprise SaaS platform rather than open-source software. |
| Rating on Capterra | 4.7 out of 5 from 112 reviews | 4.2 out of 5 from 38 reviews |
| Rating on G2 | 4.3 out of 5 from 64 reviews | 4.4 out of 5 from 382 reviews |
| Rating on GetApp | 4.7 out of 5 from 112 reviews | 4.2 out of 5 from 38 reviews |
| Rating on Software Advice | 4.7 out of 5 from 112 reviews | 4.2 out of 5 from 38 reviews |
Deskero plans
- StartFree
- Grow$12 a month
- Business$30 a month
- Premium$120 a month
Emplifi plans
- Social Marketing Essential$1,249 a month
- Social Marketing Advanced$2,499 a month
- Essential$1,249 a month
- Advanced$2,499 a month
- Social Care IntelligentPriced on request
- Social Commerce AdvancedPriced on request
Pick Deskero if…
The free Start tier may suit a small support operation that needs one agent and unlimited customers. Teams needing more agents or features such as multi-channel support can consider the paid tiers.
Pick Emplifi if…
Emplifi suits enterprise organizations looking to bring social marketing, commerce, and customer service teams onto a connected platform. It may also suit teams that need API access, approval workflows, or social-channel customer care.