Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs UniDesk
What both publish
| Fact | Desk365 | UniDesk |
|---|---|---|
| Asset management | Premium includes lifecycle tracking, software management, inventory, vendors and depreciation. | Assets tracks devices, peripherals and software seats from purchase through retirement, with ownership, warranty and lifecycle history. |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The asset management page says UniDesk syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems. |
| Intended users | Desk365 says its free plan supports up to 50 tickets monthly and is ideal for solopreneurs or personal projects. | The product is described as being for internal IT teams and managed service providers supporting multiple client companies. |
| Mobile access | Desk365 provides mobile responsive web portals for agents and end users, and its plan comparison lists mobile views for iOS and Android. | The product says users can continue conversations, inspect assets and advance requests from a phone using the same workspace. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | UniDesk combines helpdesk ticketing, asset inventory, remote device management, and AI agents in one workspace. |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 0.0 out of 5 from 0 reviews |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
UniDesk plans
- Starter$249 a month
- Growth$449 a month
- Scale$799 a month
- Done for You Launch$7,500, paid once
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick UniDesk if…
UniDesk suits internal IT teams and managed service providers supporting multiple client companies. It is relevant for teams seeking ticketing, asset management, and remote device management in one workspace.