Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs SupportBee
SupportBee
7.0#44 in help desk softwareFrom $20 a monthWebAPI
VisitWhat both publish
| Fact | Desk365 | SupportBee |
|---|---|---|
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | The API can create and manage tickets, add replies and comments, manage customers and agents, access reports and analytics, and automate workflows. |
| Company | The footer identifies Kani Technologies Inc. as the company holding the Desk365 copyright. | SupportBee says it was founded in 2011, is bootstrapped, and is led by founder and CEO Hana Mohan. |
| Free plan | Yes | No |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Listed integrations include Asana, Basecamp, ClickUp, GitHub Issues, Linear, Notion, Trello, Slack, and Pipedrive. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | The knowledge base can publish answers for customer self-service or provide a private knowledge base for the team. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | SupportBee turns customer emails into organized tickets that teams can assign, discuss, and resolve together. |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
SupportBee plans
- Startup$20 a month
- Enterprise$25 a month
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick SupportBee if…
You want what its maker publishes above — check its page for the details.