Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs Support Genix
Support Genix
6.6#61 in help desk softwareWebAPISelf-hosted
VisitWhat both publish
| Fact | Desk365 | Support Genix |
|---|---|---|
| Free plan | Yes | Yes |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The maker lists integrations including WooCommerce, WhatsApp, Slack, Envato, Elite Licenser, Tutor LMS, FluentCRM, BetterDocs, Easy Digital Downloads, WPForms, and webhooks. |
| Intended users | Desk365 says its free plan supports up to 50 tickets monthly and is ideal for solopreneurs or personal projects. | The maker describes use cases for e-commerce, digital products, agencies, education, membership sites, marketplaces, SaaS and software, and startups. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | The product includes a customer knowledge base intended to help customers find answers and reduce ticket volume. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | Support Genix is a WordPress support ticket plugin that adds a ticket system to a WordPress site. |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
Support Genix plans
- Half-Year Haven$59 a year
- Developer$99 a year
- Agency$149 a year
- Personal$149, paid once
- Agency$199, paid once
- Developer$399, paid once
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick Support Genix if…
You want what its maker publishes above — check its page for the details.