Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk
8.0#8 in it help desk softwareFree planFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Desk365 | Spiceworks Cloud Help Desk |
|---|---|---|
| Company facts | Kani Technologies Inc. is privately held, founded in 2020, headquartered in the San Francisco Bay Area and listed at 51–200 employees on LinkedIn. | LinkedIn lists Spiceworks as privately held, founded in 2006, headquartered in Austin, Texas, with 201–500 employees. |
| Headquarters | Union City, California, USA | Spiceworks lists Austin, Texas as its headquarters. |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The product is described as integrating with email, Active Directory and other Spiceworks tools; third-party business integrations are limited according to an independent review. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | The service includes a knowledge base for articles, FAQs and tutorials, with articles linkable to tickets. |
| Mobile access | Desk365 provides mobile responsive web portals for agents and end users, and its plan comparison lists mobile views for iOS and Android. | Spiceworks provides Android and iPhone apps for viewing, creating, assigning, updating, closing and reopening tickets. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | Spiceworks describes Cloud Help Desk as one of its free tools and apps. |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 4.3 out of 5 from 311 reviews |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
Spiceworks Cloud Help Desk plans
- CoreFree
- Core PlanFree
- Premium Plan - annual$5 a month
- Premium$6 a month
- Premium Plan - monthly$6 a month
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick Spiceworks Cloud Help Desk if…
It suits organizations looking for cloud help desk ticketing with unlimited end users and a free Core plan for up to five Tech & Admin seats. Teams needing an ad-free experience, unlimited Tech & Admin seats, or 24/5 live chat can consider Premium.