Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs SmartDesk
What both publish
| Fact | Desk365 | SmartDesk |
|---|---|---|
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | External API access is offered on Pro and Enterprise for supported integrations and workflows. |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | SmartDesk says it was established in 2024. |
| Free plan | Yes | No |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 0 out of 5 from 0 reviews; G2's claimed SmartDesk profile says it has not been reviewed yet. |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
SmartDesk plans
- Starter$399 a month
- Pro$899 a month
- Enterprise$1,999 a month
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick SmartDesk if…
You want what its maker publishes above — check its page for the details.