Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs SimpleOne ITSM
SimpleOne ITSM
6.3#33 in it sla management softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Desk365 | SimpleOne ITSM |
|---|---|---|
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | The page says integrations use REST API technology for inbound and outbound connections. |
| Company | The footer identifies Kani Technologies Inc. as the company holding the Desk365 copyright. | SimpleOne describes itself as a developer of corporate solutions for automating service-sector business processes and a member of the ITGLOBAL.COM international group. |
| Headquarters | Union City, California, USA | Moscow, Russia |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | SimpleOne ITSM says it integrates with collaborative systems, ERP systems, virtualization environments, authentication software, chatbots, and other software using REST API. |
| Mobile access | Desk365 provides mobile responsive web portals for agents and end users, and its plan comparison lists mobile views for iOS and Android. | The interface adapts to computers and mobile devices, and the company says a special mobile application is available. |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
SimpleOne ITSM plans
No prices published.
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick SimpleOne ITSM if…
SimpleOne ITSM suits corporate and government organizations, large enterprises, and shared service centers managing structured service workflows. It is aimed at teams needing ITIL processes, CMDB, portals, analytics, APIs, and messenger requests.