Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs Open Helpdesk
Open Helpdesk
7.1#39 in help desk softwareFrom $15 a monthFree planWebAPISelf-hosted
VisitWhat both publish
| Fact | Desk365 | Open Helpdesk |
|---|---|---|
| AI tools | AI Copilot can draft or translate responses, summarize tickets, and generate knowledge base articles; AI Agents can handle customer questions and escalate them as tickets. | AI tools can improve ticket descriptions and translate between languages; the page lists monthly request limits by plan. |
| Free plan | Yes | Yes |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The page lists Google and Microsoft sign-in, IMAP email-to-ticket, and a REST API for external system integrations. |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
Open Helpdesk plans
- FreeFree
- Starter$15 a month
- Business$39 a month
- EnterprisePriced on request
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick Open Helpdesk if…
You want what its maker publishes above — check its page for the details.