Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs HelpMaster
HelpMaster
6.4#35 in it help desk softwareFrom A$25 a monthWebAPISelf-hostedWindows
VisitWhat both publish
| Fact | Desk365 | HelpMaster |
|---|---|---|
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | The HelpMaster Web API provides authorized programmatic access to HelpMaster entities and data structures. |
| Headquarters | Union City, California, USA | Canberra, Australia |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | Teams can publish searchable knowledge base articles to support self-service and faster issue resolution. |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
HelpMaster plans
- Small teamA$25 a month
- Named LicenseA$54 a month
- Concurrent LicenseA$98 a month
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick HelpMaster if…
You want what its maker publishes above — check its page for the details.