Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs HelpDesk
What both publish
| Fact | Desk365 | HelpDesk |
|---|---|---|
| Company facts | Kani Technologies Inc. is privately held, founded in 2020, headquartered in the San Francisco Bay Area and listed at 51–200 employees on LinkedIn. | Gartner lists the company as founded in 2002, headquartered in Boston, with 201–500 employees and reported annual revenue of $50M–$250M. |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2002 |
| Free plan | Yes | No |
| Headquarters | Union City, California, USA | Wrocław, Poland |
| Hosting model | Microsoft certification describes Desk365 as SaaS hosted on Azure and AWS; no self-hosting deployment is documented. | HelpDesk is browser-based and cloud hosted; the official app page says no download or installation is required. |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. |
| Licence | The terms identify Desk365 as proprietary software owned by Kani Technologies Inc. and grant limited, revocable access. | The reviewed pages describe a hosted commercial service and do not state an open-source licence. |
| Rating on Capterra | 4.9 out of 5 from 12 reviews. | 4.6 out of 5 from 183 reviews |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 4.6 out of 5 from 34 reviews |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
HelpDesk plans
- Essential$19 a month
- Growth$79 a month
- EnterprisePriced on request
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick HelpDesk if…
You want what its maker publishes above — check its page for the details.