Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs Front
What both publish
| Fact | Desk365 | Front |
|---|---|---|
| Encryption | The security page states TLS 1.2 with RSA-2048 for transit and AES-256 for stored data. | Front states that data at rest uses AES-256 encryption and data in transit uses TLS encryption. |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2013 |
| Free plan | Yes | No |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. |
| Rating on Capterra | 4.9 out of 5 from 12 reviews. | 4.5 out of 5 from 289 reviews |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 4.6 out of 5 from 2,518 reviews |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
Front plans
- Starter$25 a month
- Professional$65 a month
- Enterprise$105 a month
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick Front if…
Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.