Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs FreeScout
What both publish
| Fact | Desk365 | FreeScout |
|---|---|---|
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | The maker lists an API and webhooks module that enables API and webhook features. |
| Encryption | The security page states TLS 1.2 with RSA-2048 for transit and AES-256 for stored data. | A Mail Signing & Encryption module supports PGP or S/MIME mail signing and encryption. |
| Free plan | Yes | Yes |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The maker lists Zapier and Make for connecting FreeScout to other services. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel. |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
FreeScout plans
- FreeScoutFree
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick FreeScout if…
You want what its maker publishes above — check its page for the details.