Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs Deskero
What both publish
| Fact | Desk365 | Deskero |
|---|---|---|
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | Deskero offers a proprietary RESTful API that can read, insert, modify and delete customer, ticket, knowledge-base and agent data. |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2012 |
| Free plan | Yes | Yes |
| Headquarters | Union City, California, USA | London, United Kingdom |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Official integrations include Zapier, Gmail, Outlook, Magento and WordPress, while user listings also mention Twitter/X, Zendesk Sell, Adobe Commerce and Meta for Business. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | Customers can use a searchable knowledge base, and agents can create articles from ticket replies with suggested related content. |
| Licence | The terms identify Desk365 as proprietary software owned by Kani Technologies Inc. and grant limited, revocable access. | Deskero is proprietary hosted software; its terms grant limited service access, reserve intellectual-property rights and prohibit decompilation or reverse engineering. |
| Rating on Capterra | 4.9 out of 5 from 12 reviews. | 4.7 out of 5 from 112 reviews |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 4.3 out of 5 from 64 reviews |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
Deskero plans
- StartFree
- Grow$12 a month
- Business$30 a month
- Premium$120 a month
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick Deskero if…
The free Start tier may suit a small support operation that needs one agent and unlimited customers. Teams needing more agents or features such as multi-channel support can consider the paid tiers.