Desk Manager
6.8#52 in help desk softwareAndroidiOSWebAPI
VisitDesk Manager vs Intercom
What both publish
| Fact | Desk Manager | Intercom |
|---|---|---|
| Chat channels | The FAQ says chat operating hours can be configured by channel, and a conversation has one assigned agent at a time. | omnichannel |
| Headquarters | The company lists its headquarters in Mogi das Cruzes, São Paulo, Brazil. | San Francisco, California, United States |
Desk Manager plans
No prices published.
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
Pick Desk Manager if…
Desk Manager may suit organizations centralizing service work across HR, IT, marketing, legal, finance, or facilities. Its ITSM, ESM, and BPM offerings cover support operations as well as internal processes.
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.