Decagon
6.0#11 in customer service automation softwareWebAPI
VisitDecagon vs Gupshup
What both publish
| Fact | Decagon | Gupshup |
|---|---|---|
| Channels | The platform unifies customer experiences across chat, voice, and email. | The platform supports omnichannel conversations through WhatsApp, Instagram, SMS and RCS. |
| Headquarters | Decagon’s privacy policy lists a San Francisco, California mailing address. | Cupertino, California, United States |
| Integrations | Decagon lists connectors for Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. | Gupshup advertises more than 500 plug-and-play integrations covering CRMs, support, payments and commerce. |
Decagon plans
No prices published.
Gupshup plans
- Gupshup messaging feeFree
- WhatsApp API Self ServePriced on request
- WhatsApp API Self-ServeFree
- EnterprisePriced on request
Pick Decagon if…
You want what its maker publishes above — check its page for the details.
Pick Gupshup if…
Gupshup suits marketing, commerce, growth, and customer support teams that want to automate conversations across multiple channels. It may also suit teams that need agent controls and human handoff for complex cases.