Daktela WFM
8.2#1 in contact center workforce management softwareFrom €12 a monthFree planAndroidiOSWebAPI
VisitDaktela WFM vs WorkforceScheduling.com
WorkforceScheduling.com
5.3#30 in contact center workforce management softwareWeb
VisitWhat both publish
| Fact | Daktela WFM | WorkforceScheduling.com |
|---|---|---|
| Forecasting | Forecasts use historical calls, chats and emails and account for seasonality, trends and one-off spikes. | The client software provides forecasting with patented Merlang algorithms. |
| Founded | 2005 | 1983 |
| Headquarters | Prague, Czech Republic | O'Fallon, Missouri, USA |
| Scheduling | It says teams can schedule hundreds of agents for an entire month with one click. | The software supports skill-based scheduling using SkillSense technology and graphical schedule management tools. |
| Security | Daktela states that it complies with GDPR and ISO 27001 and regularly conducts external penetration tests on Daktela Cloud. | The product page lists data-level security and filtering, and describes customizable access privileges. |
Daktela WFM plans
- AdminFree
- WFM AdminFree
- SMS€12 a month
- Webchat€15 a month
- WFM Agent€20 a month
- Agent€20 a month
WorkforceScheduling.com plans
- WorkforceScheduling.com subscriptionPriced on request
Pick Daktela WFM if…
Daktela WFM suits contact centre teams that need to forecast demand, plan agent shifts, and monitor coverage. The free Admin plan is for users without scheduled shifts.
Pick WorkforceScheduling.com if…
You want what its maker publishes above — check its page for the details.