Daktela WFM
8.2#1 in contact center workforce management softwareFrom €12 a monthFree planAndroidiOSWebAPI
VisitDaktela WFM vs Dialpad Workforce Management
Dialpad Workforce Management
6.7#11 in contact center workforce management softwareFrom $95 a monthAndroidiOSWebExtension
VisitWhat both publish
| Fact | Daktela WFM | Dialpad Workforce Management |
|---|---|---|
| Forecasting | Forecasts use historical calls, chats and emails and account for seasonality, trends and one-off spikes. | The product automates scheduling and shift planning while accounting for changing inflow levels. |
| Founded | 2005 | 2011 |
| Headquarters | Prague, Czech Republic | San Ramon, California, USA |
| Purpose | Daktela WFM is a shift scheduling tool built for omnichannel contact centres. | Dialpad WFM provides forecasting, capacity planning, scheduling, adherence tracking, and performance management for contact centers. |
| Security | Daktela states that it complies with GDPR and ISO 27001 and regularly conducts external penetration tests on Daktela Cloud. | Dialpad states that its products are SOC 2 Type II compliant, HIPAA-ready, and support GDPR requirements, with annual ISO 27001:2022, ISO 27017:2015, and ISO 27018:2019 certification. |
Daktela WFM plans
- AdminFree
- WFM AdminFree
- SMS€12 a month
- Webchat€15 a month
- WFM Agent€20 a month
- Agent€20 a month
Dialpad Workforce Management plans
- Dialpad Support Essentials$95 a month
- Dialpad Support Advanced$135 a month
- Dialpad Support Premium$170 a month
- Dialpad Support EnterprisePriced on request
- Dialpad Workforce Management (standalone)Priced on request
Pick Daktela WFM if…
Daktela WFM suits contact centre teams that need to forecast demand, plan agent shifts, and monitor coverage. The free Admin plan is for users without scheduled shifts.
Pick Dialpad Workforce Management if…
It suits contact-center teams that need to forecast demand, schedule agents and monitor adherence and productivity across multiple channels. It is available as an add-on for Dialpad Support users or as a standalone product through a Customer Success Manager.