Daktela Contact Center
7.9#17 in call center softwareFrom €12 a monthAndroidiOSWebAPI
VisitDaktela Contact Center vs VICIdial
What both publish
| Fact | Daktela Contact Center | VICIdial |
|---|---|---|
| Free plan | No | Yes |
| Headquarters | Prague, Czech Republic | St. Petersburg, Florida, United States |
| Integrations | Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, with REST API and multiple SDKs. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| Outbound dialer | Yes | Yes |
Daktela Contact Center plans
- Voice€30 a month
- Email€30 a month
- Webchat€15 a month
- SMS€12 a month
- Social€25 a month
- Voice + Email€50 a month
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Daktela Contact Center if…
Daktela suits customer service teams that want to manage voice and digital channels alongside helpdesk and reporting tools. It may also fit organizations that need integrations or API access and support across mobile and desktop clients.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.