CustomerSure
6.4#7 in complaint management softwareFrom £1,999 a monthWebAPI
VisitCustomerSure vs Intelex Inspection Management
Intelex Inspection Management
7.0#1 in vaccine managementFrom $44 a yearAndroidiOSWebAPI
VisitWhat both publish
| Fact | CustomerSure | Intelex Inspection Management |
|---|---|---|
| Founded | 2010 | 1992 |
| Headquarters | Newcastle upon Tyne, United Kingdom | Toronto, Ontario, Canada |
| Integrations | The product page names Salesforce, Zendesk and Power BI as examples of CRM, service and BI integrations. | The platform has a REST API, and Intelex describes API connections with other systems as a way to share data and automate processes. |
| Purpose | CustomerSure is a Voice of Customer platform that helps organisations collect feedback and turn it into action. | Inspection Management helps organizations schedule, perform, and act on safety, quality, and environmental inspection findings in one platform. |
| Reporting | The platform offers exportable regulator-ready reports and automatically logged audit trails. | The product provides a data visualization dashboard and allows inspection data exports for reporting. |
| Security | CustomerSure states that it is GDPR-compliant, UK-hosted, and uses access controls and encryption. | Intelex lists SOC 2 and SOC 3 reporting, EU GDPR compliance, HIPAA compliance, and ISO/IEC 27001:2022 certification. |
| Support | Every licence includes ongoing support, best-practice guidance and expert help. | The inspection product page describes onboarding and ongoing technical support via live chat, phone, and email ticketing. |
CustomerSure plans
- CX Starter£1,999 a month
- CX PlatinumPriced on request
- CX Pro—
Intelex Inspection Management plans
- Safety Essentials$44 a year
Pick CustomerSure if…
CustomerSure is aimed at regulated, service-driven organisations, including financial services, housing, healthcare, and utilities. It may suit teams that need feedback analysis alongside assigned, monitored follow-up actions.
Pick Intelex Inspection Management if…
You want what its maker publishes above — check its page for the details.