CustomerSure
6.4#7 in complaint management softwareFrom £1,999 a monthWebAPI
VisitCustomerSure vs GovMetric CaseTracker
GovMetric CaseTracker
6.6#4 in complaint management softwareFrom £13,500 a yearWebAPI
VisitWhat both publish
| Fact | CustomerSure | GovMetric CaseTracker |
|---|---|---|
| AI | AI features analyze feedback text, detect sentiment and risks, classify themes, and generate summaries and recommendations. | The maker says its integrated Octavia agent can triage and classify complaints, draft acknowledgements and summaries, monitor deadlines and generate reports. |
| API | CustomerSure provides a REST API for integrating feedback data and automating feedback requests. | The API supports secure submission and extraction of customer and case data, an OData interface and third-party feeds, with OpenAPI and PDF documentation plus a sandbox. |
| Compliance | The product page says it is aligned with FCA, Ofwat, Ofgem, TSM and CQC standards. | The product says it is pre-configured for Housing Ombudsman, LGSCO and SPSO complaint handling frameworks, with aligned timers, workflows and reports. |
| Founded | 2010 | 2006 |
| Headquarters | Newcastle upon Tyne, United Kingdom | Oakham, Rutland, UK |
| Integrations | The product page names Salesforce, Zendesk and Power BI as examples of CRM, service and BI integrations. | CaseTracker offers REST APIs and connectors for CRM, contact centre and BI platforms. |
| Purpose | CustomerSure is a Voice of Customer platform that helps organisations collect feedback and turn it into action. | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. |
| Reporting | The platform offers exportable regulator-ready reports and automatically logged audit trails. | It provides regulator reports, dashboards and trend analysis, and case data can be exported or accessed through an API for BI tools such as Power BI and Tableau. |
| Security | CustomerSure states that it is GDPR-compliant, UK-hosted, and uses access controls and encryption. | The product page states that CaseTracker is ISO 27001 and Cyber Essentials Plus certified and uses AES-256 encryption, multi-factor authentication, and built-in business continuity and disaster recovery. |
| Support | Every licence includes ongoing support, best-practice guidance and expert help. | After launch, clients receive dedicated account management, service desk support, training refreshers and ongoing system updates. |
CustomerSure plans
- CX Starter£1,999 a month
- CX PlatinumPriced on request
- CX Pro—
GovMetric CaseTracker plans
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
Pick CustomerSure if…
CustomerSure is aimed at regulated, service-driven organisations, including financial services, housing, healthcare, and utilities. It may suit teams that need feedback analysis alongside assigned, monitored follow-up actions.
Pick GovMetric CaseTracker if…
CaseTracker suits UK councils, housing providers and public services managing complaints and related case workflows. Its pre-configured regulator frameworks and reporting are relevant to organizations handling those complaint processes.