CustomerCatalyst
6.1#14 in customer health score softwareFrom 1,990 NOK a monthWeb
VisitCustomerCatalyst vs GainTrace
What both publish
| Fact | CustomerCatalyst | GainTrace |
|---|---|---|
| Health scoring | Customer health scores use product usage, engagement, NPS, support tickets and CSM Pulse scores. | Health scores use weighted usage, adoption, engagement, sentiment, revenue, support and CSM pulse dimensions, with inputs refreshed every six hours. |
| Integrations | Listed integrations include HubSpot, Salesforce, Pipedrive, Dynamics 365, Slack, Microsoft Teams, Zendesk, Intercom, Gmail, Outlook, Segment and Mixpanel. | Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Gong, Segment, Mixpanel, Amplitude, PostHog, Heap, Attio, Pipedrive, Close, Freshdesk, Google Analytics, Chargebee, Calendly, Cal.com, Fireflies, Zoom, BigQuery and Snowflake. |
| Playbooks | Users can create unlimited custom playbooks and trigger actions from lifecycle stages, behavior or other triggers. | Nineteen built-in workflows cover scenarios including health drops, renewal timelines, champion departures, payment failures and onboarding stages. |
| Support | Support includes 24/7 assistance through a private Slack channel, email and phone, plus a dedicated Customer Success Manager. | The company says support is handled by the founders and that support email is answered within one business day. |
CustomerCatalyst plans
- Starter1,990 NOK a month
- Growth4,990 NOK a month
- Scale9,990 NOK a month
GainTrace plans
- FreeFree
- GainTrace$82 a month
- Enterprise$1,500 a month
Pick CustomerCatalyst if…
CustomerCatalyst is positioned for Customer Success teams in Nordic B2B SaaS companies. It suits teams looking to monitor customer health, coordinate success plans, and act on risk or expansion opportunities.
Pick GainTrace if…
It suits B2B SaaS customer success teams that want account health scoring, risk alerts and workflows. The free plan may fit teams tracking up to 25 companies; larger company bands have different paid-plan limits.