Customer Journey App
6.7#7 in customer journey mapping softwareFrom €29 a monthFree planWeb
VisitCustomer Journey App vs UXPressia
What both publish
| Fact | Customer Journey App | UXPressia |
|---|---|---|
| AI data handling | AI runs only when invoked; free workspaces have no AI access, and paid-workspace routing may use configured providers such as Claude, Gemini or self-hosted Ollama. | UXPressia says customer data is not used to train AI models and AI prompts and images are encrypted in transit using TLS. |
| Exports | The app exports HTML, JSON, PDF and PowerPoint reports, with branded exports on Starter and above. | Maps and personas can be exported in PNG, PDF, CSV, or PPTX formats, with plan availability varying. |
| Founded | 2021 | 2015 |
| Headquarters | Bucharest, Romania | Sacramento, California, United States |
| Product | Journey Builder maps customer journeys, identifies friction, prioritizes actions, builds service blueprints and exports CX reports in one workspace. | UXPressia describes itself as a customer experience mapping and management platform for centralizing customer journey maps, personas, service blueprints, and other CX assets. |
| Support | The maker directs users to its help center and contact page for guides, product support, beta access and feedback. | UXPressia offers email support and website live chat, with its support page saying email replies typically arrive within 24–48 hours on business days. |
| Templates | The maker says the product includes 10 industry templates, including onboarding, ecommerce, complaint resolution, B2B and healthcare journeys. | The platform offers templates for customer journey maps, impact maps, service blueprints, and personas. |
Customer Journey App plans
- FreeFree
- Starter€29 a month
- Pro€79 a month
- EnterprisePriced on request
UXPressia plans
- FreeFree
- Pro$36 a month
- Business$95 a month
- EnterprisePriced on request
Pick Customer Journey App if…
It suits CX and service design consultants, in-house CX or insights teams, and healthcare or service-experience teams. The free plan may fit an individual mapping a small number of journeys.
Pick UXPressia if…
UXPressia suits CX strategists, CX and UX designers, researchers, analysts, and project managers who need to create and organize customer experience maps and personas. Teams that need the listed integrations or broader export formats should check the plan details.