Customer Journey App
6.7#7 in customer journey mapping softwareFrom €29 a monthFree planWeb
Visit| Fact | Customer Journey App | Pisano |
|---|---|---|
| Product | Journey Builder maps customer journeys, identifies friction, prioritizes actions, builds service blueprints and exports CX reports in one workspace. | Pisano is an experience management platform for Voice of Customer and Voice of Employee programs. |
| Support | The maker directs users to its help center and contact page for guides, product support, beta access and feedback. | Pisano says training, customer care and technical support have no extra charge and include a dedicated account manager. |
It suits CX and service design consultants, in-house CX or insights teams, and healthcare or service-experience teams. The free plan may fit an individual mapping a small number of journeys.
Pisano is aimed at modern enterprises running customer or employee feedback programs. Its listed industry solutions span banking, retail, insurance, travel and hospitality, automotive, e-commerce, healthcare, utilities, and education.