Crisp
8.1#1 in sms chatbot softwareFrom $45 a monthFree planAndroidiOSWebAPI
VisitCrisp vs SMB Sidekick
SMB Sidekick
6.0#25 in sms chatbot softwareFrom $29 a monthWebAPI
VisitWhat both publish
| Fact | Crisp | SMB Sidekick |
|---|---|---|
| Company | Crisp says it was created in 2015, is 100% bootstrapped, has 600,000+ users and is headquartered in Nantes, France. | SMB Sidekick identifies Innova8 LLC as its parent company and service operator. |
| Knowledge base | Crisp provides a help center where companies can create, edit and manage help articles. | Businesses can train the agent on their services, hours, prices, FAQs, and policies using uploaded documents, including PDF and DOCX files. |
| Product | Crisp describes itself as an AI customer support platform with an all-in-one omnichannel inbox, AI agents and flat pricing. | SMB Sidekick is an AI receptionist and customer communications platform for small businesses that answers calls and texts, books appointments, manages leads, and uses business knowledge to answer questions. |
| Security | Crisp says it does not sell data, uses encrypted backups, applies GDPR protections and limits customer-data access by need to know. | The privacy policy says data is transmitted over HTTPS/TLS, Google OAuth tokens are encrypted at rest with AES-256, and row-level security isolates customer data. |
Crisp plans
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
SMB Sidekick plans
- Solo$29 a month
- Starter$59 a month
- Growth$99 a month
- Pro$199 a month
Pick Crisp if…
Crisp suits customer support, inbound sales, and marketing teams that want a shared inbox and AI tools. The free plan may work for teams with two seats and limited customer profiles.
Pick SMB Sidekick if…
You want what its maker publishes above — check its page for the details.