Convin
7.6#1 in call center speech analytics softwareFree planFree planAndroidiOSWebAPI
VisitConvin vs Sybill
What both publish
| Fact | Convin | Sybill |
|---|---|---|
| Data security | Convin encrypts customer data including call recordings, transcripts, and passwords, and uses SSL for access points. | Sybill says its infrastructure and data storage run on secure AWS servers in the United States, with encryption, access controls, and periodic third-party penetration testing. |
| Documentation and support | The official site lists [email protected] for help, while the opened pages did not reveal a Convin-specific public help center or detailed general product manual. | The help center documents setup, integrations, recording, AI features, administration, billing and troubleshooting; support is available by in-app chat and email. |
| Founded | 2021 | LinkedIn lists Sybill as founded in 2020. |
| Free trial | Convin advertises a 15-day free trial with no credit card required and cancellation anytime. | Sybill provides 14 days of free Business-plan access without requiring a credit card, after which the account moves to a collaborator license and cannot record new meetings without a paid plan. |
Convin plans
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
Sybill plans
- FreeFree
- Pro$30 a month
- Business$90 a month
- EnterprisePriced on request
Pick Convin if…
Convin may suit contact center teams that need conversation recording, transcription, and quality scoring across multiple channels. Its deployment options and multilingual analysis may be relevant to organizations with varied infrastructure or language needs.
Pick Sybill if…
Sybill suits sales teams looking to organize call follow-up and deal information across meetings, email and CRM tools. The Invisible Recorder is for users with a Mac running Apple Silicon M1 or newer.