Convin
7.6#1 in call center speech analytics softwareFree planFree planAndroidiOSWebAPI
VisitConvin vs Shiken
What both publish
| Fact | Convin | Shiken |
|---|---|---|
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | It connects to 3,200+ apps and names Salesforce, HubSpot, Dynamics 365, Zoom, Google Meet, Slack, and Microsoft Teams; it also offers a public API and webhooks. |
Convin plans
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
Shiken plans
- FreeFree
- Solo Creator£99 a month
- Creator Team£299 a month
- Enterprise—
Pick Convin if…
Convin may suit contact center teams that need conversation recording, transcription, and quality scoring across multiple channels. Its deployment options and multilingual analysis may be relevant to organizations with varied infrastructure or language needs.
Pick Shiken if…
Shiken may suit individual learners, creators, and coaches, as well as sales, leadership, and L&D teams. Teams seeking enterprise controls can consider its listed SSO/SAML, SCIM, role-based access, and regional data residency options.