
Convin
7.6#1 in call center speech analytics softwareFree planFree planAndroidiOSWebAPI
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| Fact | Convin | Exec |
|---|---|---|
| Encryption | Convin says customer data, including recordings, transcripts, and passwords, is encrypted and access points use SSL. | Exec states that sensitive data is encrypted at rest and all data in transit uses TLS 1.2+. |
| Headquarters | Bengaluru, Karnataka, India | Covina, California, United States |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | Documentation lists Notion, Microsoft 365, Microsoft Teams call synchronization, LMS/LXP integrations, LTI 1.3 and iframe embedding. |
| Product | Convin is an AI-backed contact center software that records, transcribes, and analyzes customer conversations. | Exec is a training platform using AI roleplays, call scoring, and live coaching to help teams practice and improve work conversations. |
Convin may suit contact center teams that need conversation recording, transcription, and quality scoring across multiple channels. Its deployment options and multilingual analysis may be relevant to organizations with varied infrastructure or language needs.
It suits revenue, people, and learning teams that want roleplay practice tied to call feedback and coaching. It also serves teams working on employee training, leadership development, or compliance certification.