Console vs Desk Support Monkey
| Console | Desk Support Monkey | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | Yes | Yes |
| Paid from | — | €49/mo |
| Open source | No | No |
| Platforms | Web | api, self-hosted, Web |
| AI ticket triage | Yes | Yes |
| AI knowledge answers | Yes | No |
| Employee service portal | No | Yes |
| Workflow approvals | Yes | Yes |
| SLA management | Yes | Yes |
| IT asset management | Yes | Yes |
| Request channels | Slack, Microsoft Teams, Google Chat, email | portal |
| Free plan | — | Yes |
Both are listed in Best AI IT Service Desk Software. On Everything Xiaomi, Desk Support Monkey scores higher on our published basis.