CompassDocs
8.3#1 in hr knowledge base softwareFrom $8 a monthFree planWebAPILinuxmacOS
VisitCompassDocs vs Znuny
What both publish
| Fact | CompassDocs | Znuny |
|---|---|---|
| Integrations | The product lists a Claude connector, Microsoft 365 and Entra sync, Google Workspace directory sync, and notifications through Webex, Teams, Slack, email, or webhooks. | The product page cites CRM systems, catalogues and databases as third-party systems that can be integrated. |
| Licence | The Community software is open source under the GNU Affero General Public License version 3.0. | The public repository states that Znuny is distributed under the GNU General Public License version 3. |
| Purpose | CompassDocs is a self-hosted team knowledge base for writing, organizing, and searching SOPs, technical documentation, policies, and internal knowledge. | Znuny is an open-source ticket management and service management platform for help desk, ITSM, customer support, and other service operations. |
| Security controls | Documented protections include authenticator-app two-factor authentication, recovery codes, session controls, idle timeout, login throttling, security headers and audit logs. | Security features include roles and access rights, identity management integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. |
| Support | The Community plan includes GitHub community support, while Enterprise offers optional dedicated support with a 48-hour response commitment for $3,000 per year. | Paid support covers configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with service-level agreements and guaranteed response times. |
CompassDocs plans
- CommunityFree
- Cloud$8 a month
- Enterprise$599 a year
- Enterprise dedicated support add-on$3,000 a year
Znuny plans
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
Pick CompassDocs if…
It suits teams that want to host their own searchable knowledge base and manage document review and access by role. Organizations needing a managed cloud service should note that the listed Cloud plan has not launched.
Pick Znuny if…
Znuny suits help desks and service operations that need ticket handling, automation, self-service, and configurable workflows. It may suit organisations wanting to run the platform on their own server or use Znuny hosting.