Comm100 Contact Center
8.3#9 in call center softwareAndroidiOSWebAPI
VisitComm100 Contact Center vs VICIdial
What both publish
| Fact | Comm100 Contact Center | VICIdial |
|---|---|---|
| Extensibility | Developers can create Comm100 apps, pull platform data into external systems, customize the visitor interface with JavaScript and embed chat through iOS and Android mobile SDKs. | The maker offers custom reports, UI changes, language translations, dialing methods, lead tools, IVR, CRM integration and custom data import or export. |
| Free plan | No | Yes |
| Headquarters | Vancouver, British Columbia, Canada | St. Petersburg, Florida, United States |
| Integrations | The integration catalog includes Salesforce, Microsoft Dynamics 365, Zendesk, Twilio, SharePoint, Canvas, Webex Contact Center, Cisco, Instagram, Telegram, Signal and Microsoft Bookings. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| Licence | The EULA grants a non-exclusive, non-transferable right to use the hosted service internally and prohibits resale and reverse engineering, indicating proprietary software. | Versions after 2.0.4.1 use GNU Affero General Public License version 2; earlier versions used GPLv2. |
| Outbound dialer | Yes | Yes |
| Product | Comm100 describes itself as an AI-powered omnichannel customer service platform for companies needing reliable support technology. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
| Rating on Capterra | 4.7 out of 5 from 108 reviews | 4.7 out of 5 from 266 reviews. |
| Rating on G2 | 4.4 out of 5 from 62 reviews | 4.1 out of 5 from 41 reviews. |
| Rating on GetApp | 4.7 out of 5 from 108 reviews | 4.7 out of 5 from 264 reviews. |
| Rating on Google Play | 3.0 out of 5 from 194 reviews | 4.4 out of 5 from 34 reviews for VicidialMobile. |
| Rating on Software Advice | 4.7 out of 5 from 108 reviews | 4.7 out of 5 from 266 reviews. |
Comm100 Contact Center plans
- Comm100 Voice$27 a month
- Live Chat Startup$31 a month
- Live Chat Plus$55 a month
- AI KnowledgePriced on request
- AI QAPriced on request
- AI AgentPriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Comm100 Contact Center if…
It suits companies managing customer support across multiple channels, with options for teams seeking on-premises deployment. Agents can use desktop, web, or mobile apps.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.