Comm100 Contact Center
8.3#9 in call center softwareAndroidiOSWebAPI
VisitComm100 Contact Center vs Genesys Cloud CX
Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Comm100 Contact Center | Genesys Cloud CX |
|---|---|---|
| Founded | 2009 | Gartner lists Genesys as founded in 1990. |
| Free plan | No | No |
| Headquarters | Vancouver, British Columbia, Canada | Menlo Park, California, United States |
| Integrations | The integration catalog includes Salesforce, Microsoft Dynamics 365, Zendesk, Twilio, SharePoint, Canvas, Webex Contact Center, Cisco, Instagram, Telegram, Signal and Microsoft Bookings. | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. |
| Rating on Apple App Store | 4.4 out of 5 from 21 ratings | 4.4 out of 5 from 373 ratings for Genesys Cloud Associate |
| Rating on Capterra | 4.7 out of 5 from 108 reviews | 4.3 out of 5 from 269 reviews |
| Rating on G2 | 4.4 out of 5 from 62 reviews | 4.0 out of 5 from 1,580 reviews |
| Rating on Google Play | 3.0 out of 5 from 194 reviews | 3.8 out of 5 from 156 reviews for Genesys Cloud Collaborate |
Comm100 Contact Center plans
- Comm100 Voice$27 a month
- Live Chat Startup$31 a month
- Live Chat Plus$55 a month
- AI KnowledgePriced on request
- AI QAPriced on request
- AI AgentPriced on request
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Pick Comm100 Contact Center if…
It suits companies managing customer support across multiple channels, with options for teams seeking on-premises deployment. Agents can use desktop, web, or mobile apps.
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.