Cognigy
5.9#9 in genesys appfoundry marketplaceWebAPISelf-hosted
VisitCognigy vs MiaRec
What both publish
| Fact | Cognigy | MiaRec |
|---|---|---|
| Deployment | Cognigy.AI can be installed on premises on Kubernetes; Cognigy recommends managed public cloud Kubernetes and says it does not support configuring or provisioning on-premises clusters. | MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available. |
| Founded | 2016 | 2013 |
| Headquarters | The company’s About page lists headquarters in Dallas, Texas, and Düsseldorf, Germany. | Silicon Valley |
| Integrations | Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. |
Cognigy plans
- Cognigy.AIPriced on request
MiaRec plans
- Essentials$25 a month
- Professional$35 a month
- Enterprise$50 a month
Pick Cognigy if…
You want what its maker publishes above — check its page for the details.
Pick MiaRec if…
MiaRec is intended for contact centers, teams adopting AI, and leaders seeking an organization-level view of customer conversations. It may suit organizations that need call analysis, quality workflows, or post-call follow-up.