Cobrowse.io
7.6#3 in video customer support softwareFrom $18 a monthAndroidiOSWebAPI
VisitCobrowse.io vs SupportScreen
SupportScreen
6.1#20 in video customer support softwareWebLinuxmacOSWindows
VisitWhat both publish
| Fact | Cobrowse.io | SupportScreen |
|---|---|---|
| Headquarters | The Apple listing gives Cobrowse.io LLC an address at 10 Allen Road, Wellesley, Massachusetts, United States. | CrankWheel ehf. lists its address as Kringlan 1, Reykjavik 103, Iceland. |
| Product | Cobrowse lets human and AI agents collaboratively browse and navigate customers’ digital channels in real time. | SupportScreen provides full-screen co-browsing for customer support, allowing agents to view and optionally remote-control a customer's screen. |
| Security | The maker says it maintains an ISO 27001 security program and is SOC 2 Type 2 compliant, with an annual third-party audit. | The maker says data is encrypted at rest and hop-to-hop, video is never stored, and the service is hosted on AWS and compliant with GDPR and CCPA. |
Cobrowse.io plans
- Web co-browse$18 a month
- Named agents — web and mobile apps$36 a month
- Web and mobile co-browse$36 a month
- Named agents — web$216 a year
- CustomPriced on request
SupportScreen plans
No prices published.
Pick Cobrowse.io if…
Cobrowse.io suits customer-focused businesses that want agents to collaborate with customers in web or mobile applications. It also offers private cloud or on-premise deployment for customers that need those options.
Pick SupportScreen if…
It suits support teams helping customers who may lack installed support software, technical experience, a support contract or a high level of trust. It is relevant when agents need live visual guidance across customer desktop platforms.