Civica Complaints Management vs Primero
| Civica Complaints Management | Primero | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | No | No |
| Paid from | — | $687.50/mo |
| Open source | No | No |
| Platforms | Android, api, iOS, Web | Web |
| Workflow automation | Yes | — |
| Free plan | — | Yes |
| Case intake forms | — | Yes |
| Custom case fields | — | Yes |
| Audit trail | — | Yes |
| Reporting dashboards | — | Yes |
| Deployment | — | hybrid |
Both are listed in Best Case Management Software. On Everything Xiaomi, Primero scores higher on our published basis.