Side by side

Chatwoot vs Zammad

Chatwoot

9.4#1 in help desk softwareFrom $19 a month

Free planAndroidiOSWebAPI

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Zammad

5.8#93 in help desk software

API

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What both publish

Fact	Chatwoot	Zammad
Founded	2016	2016
Free plan	Yes	Yes
Included agent seats	2	5

Chatwoot plans

HackerFree
Startups$19 a month
Business$39 a month
Enterprise$99 a month
Captain AI additional credits$20 a month
Community EditionFree

Zammad plans

Starter v2—
Professional v2—
Plus v2—
Business—
Enterprise—
Corporation—

Pick Chatwoot if…

Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.

Pick Zammad if…

You want what its maker publishes above — check its page for the details.

Charts they share

Help desk software