Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Whelp
What both publish
| Fact | Chatwoot | Whelp |
|---|---|---|
| Founded | 2016 | 2019 |
| Free plan | Yes | Yes |
| Omnichannel inbox | It unifies website live chat, email, WhatsApp, Facebook, Instagram, Telegram, LINE, TikTok, X, SMS, voice, and API conversations in one inbox. | The shared inbox brings channels including WhatsApp, web chat, SMS, email, voice, Instagram, Messenger and Telegram together with a unified customer profile and history. |
| Paid from | 19 | 29 |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Whelp describes itself as a conversational customer support platform combining AI with human support across customer channels. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Whelp plans
- FreeFree
- Standard$29 a month
- Advanced$79 a month
- PremiumPriced on request
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Whelp if…
Whelp suits businesses of different sizes that need shared customer conversations across social, messaging, email or voice channels. It is also suitable for teams wanting AI-assisted handling with human handoff, browser access and mobile agent apps.