Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Whatso
What both publish
| Fact | Chatwoot | Whatso |
|---|---|---|
| Audience | Chatwoot is designed for teams handling customer support, sales, or engagement and for founders and operators moving conversations into one place. | Whatso describes the product as a WhatsApp support and sales channel for business teams, with Starter aimed at small teams and Business at larger operations. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Whatso turns a WhatsApp Business number into a shared team inbox for assigning chats, replying with templates, automating with chatbots, and sending broadcasts. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The site says company data is isolated, secrets are encrypted at rest, and inbox access is limited to each team. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | Support is available by email at [email protected], and Whatso says it typically replies within one business day. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Whatso plans
- Starter$29 a month
- Growth$79 a month
- Business$199 a month
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Whatso if…
Whatso suits business teams handling WhatsApp support or sales conversations together. Starter is aimed at small teams, while Business targets larger operations.