Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Tender Support
Tender Support
6.7#56 in help desk softwareFrom $49 a monthWebAPI
VisitWhat both publish
| Fact | Chatwoot | Tender Support |
|---|---|---|
| Free plan | Yes | No |
| Included agent seats | 2 | 1 |
| Knowledge base | Chatwoot provides customizable help-center portals, multiple portals for different brands or products, multilingual content, and AI-powered search. | Tender provides searchable knowledge base articles and suggests relevant articles as customers write support requests. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Tender is a hosted customer support web application with a help desk, knowledge base, and forums. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | Tender’s API documentation says API connections must use TLS v1.2. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Tender Support plans
- Standard$49 a month
- Pro$99 a month
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Tender Support if…
You want what its maker publishes above — check its page for the details.