Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs osTicket
What both publish
| Fact | Chatwoot | osTicket |
|---|---|---|
| Free plan | Yes | Yes |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | osTicket is an open-source support ticketing system that routes inquiries created via email, web forms, and API. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | Administrators can require multifactor authentication for agents; by default agents are not required to enable it. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
osTicket plans
- Open Source Free DownloadFree
- Cloud-hosted$12 a month
- 4-hour Training and Onboarding Session via Zoom$999, paid once
- osTicket Premium Business Support$12,500 a year
- osTicket Enterprise On-Call Support$25,000 a year
- Virtual AppliancePriced on request
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick osTicket if…
It suits teams seeking an open-source ticketing system they can self-host or use through cloud hosting, with automated routing and configurable ticket forms.