Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Help Scout
Help Scout
7.9#20 in help desk softwareFrom $25 a monthFree planAPI
VisitWhat both publish
| Fact | Chatwoot | Help Scout |
|---|---|---|
| Founded | 2016 | 2011 |
| Free plan | Yes | Yes |
| Included agent seats | 2 | 5 |
| Knowledge base | Chatwoot provides customizable help-center portals, multiple portals for different brands or products, multilingual content, and AI-powered search. | Docs sites create searchable and branded help centers or knowledge bases. |
| Paid from | 19 | 25 |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Help Scout plans
- FreeFree
- Standard$25 a month
- Plus$45 a month
- Pro$75 a month
- AI Answers Add-on$0.75, paid once
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Help Scout if…
Help Scout may suit teams that handle customer conversations across several channels and want a shared Inbox, help center, and workflow tools. Its free plan provides a small starting setup, while paid plans offer higher Inbox limits and additional capabilities.